Customer Support

At Guidance Marine we understand the importance of having spare parts and experienced personnel where you need them. We continue to invest heavily in developing a network of service agents, equipped with a full set of spares to cover all the major offshore areas of the world.

In the unlikely event that an issue develops with your Guidance product and repair facilities cannot be located in the region, we recommend that you contact our Customer Services team.

Our Customer Services team is made up of experienced Service Engineers and is on hand from 8:00 to 20:00 UTC for direct or second level support. To return any material please obtain an RMA first by contacting a member of the team.

Product Training - Guidance offers technical and operator training for our DP sensors. For more information on our training courses, please click here

Contact Us


UK Support:
+44 116 229 2665 (365 days a year, 08:00 - 20:00 hours UTC)
customerservices.uk@guidance.eu.com

USA Support: +1 504 305-1120
customerservices.us@guidance.eu.com
Asia Support: +65 6734 6365
customerservices.sg@guidance.eu.com

Service Access Code


service code

To receive a Service Access Code through our automated system please click here


Global Support Network

1 Proesa Electrónica, S.A. De C.V. MEXICO
2 Wärtsilä Brasil Ltd. Rio, BRAZIL
3 Wärtsilä Brasil Ltd. Niteroi, BRAZIL
4 Atlantic XL Inc. CANADA
5 Proteus Dynamic Ltd UK
6 VICO NORWAY
7 Electro-Marine CAMEROON
8 Dynamic Marine Systems SOUTH AFRICA
9 Rapid Solutions AZERBAIJAN
10 Wärtsilä Gulf FZE U.A.E
11 KDU Worldwide Technical Services (FZC) U.A.E
12 P.R.O. Marine Solutions Pvt. Ltd INDIA
13 Dynamic Positioning Tech SDN BHD MALAYSIA
14 Inmatech VIETNAM
15 Nor-marine Ltd CHINA
16 Cadeni Australia AUSTRALIA

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