Customer Support

At Guidance Marine we understand the importance of having spare parts and experienced personnel where you need them. We continue to invest heavily in developing a network of service agents, equipped with a full set of spares to cover all the major offshore areas of the world.

In the unlikely event that an issue develops with your Guidance product and repair facilities cannot be located in the region, we recommend that you contact our Customer Services team.

Our Customer Services team is made up of experienced Service Engineers and is on hand from 8:00 to 20:00 UTC for direct or second level support. To return any material please obtain an RMA first by contacting a member of the team.

Product Training - Guidance offers technical and operator training for our DP sensors. For more information on our training courses, please click here

Contact Us


UK Support:
+44 116 229 2665 (365 days a year, 08:00 - 20:00 hours UTC)

customerservices.uk@guidance.eu.com

USA Support: +1 504 305-1120
customerservices.us@guidance.eu.com
Asia Support: +65 6734 6365
customerservices.sg@guidance.eu.com

Service Access Code


service code

To receive a Service Access Code through our automated system please click here


Global Support Network

1 Proesa Electrónica, S.A. De C.V. MEXICO
2 Star-Tech Marine Electronics, Inc USA
3 Complete Marine Services LLC USA
4 Atlantic XL Inc. CANADA
5 Japan Radio Company Ltd BRAZIL
6 NET-SYSTEM Telecomunicações Ltda BRAZIL
7 Sonardyne BRAZIL
8 A&F Soluções Internacionais (Sales Representative) BRAZIL
9 Proteus Dynamic Ltd UK
10 VICO NORWAY
11 Electro-Marine CAMEROON
12 Dynamic Marine Systems SOUTH AFRICA
13 Rapid Solutions AZERBAIJAN
14 KDU Worldwide Technical Services (FZC) U.A.E
15 P.R.O. Marine Solutions Pvt. Ltd INDIA
16 Dynamic Positioning Tech SDN BHD MALAYSIA
17 Inmatech VIETNAM
18 Nor-marine Ltd CHINA
19 Cadeni Australia AUSTRALIA

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